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National Retail Manager

Head Office, Sales & Marketing

Main Purpose: To strategically manage the National Retail function to achieve organisational objectives and create and sustain a profitable environment

KEY OUTPUTS:

  • Manage sales
  • Optimise human potential
  • Manage finances
  • Optimize client relationships
  • Ensure operational excellence

MANAGE SALES

  • Achievement of sales targets
  • Create a sales driven culture
  • Identify and manage sales opportunities and weaknesses
  • Draft and implement sales action plans

OPTIMISE HUMAN POTENTIAL

  • Ensure candidates are recruited according to Asco recruitment policy
  • Manage performance and ensure Personal Performance Plan (PPPS) process is understood and is implemented across the National Sales Team.
  • Manage employee relations issues according to Asco disciplinary code
  • Succession management
  • Training and development
  • Manage Employment Equity
  • Manage retention of talent
  • Manage remuneration reports

OPTIMISE CLIENT RELATIONSHIP

  • Positive reflection from 360° feedback from client
  • Draft and implement contact strategy and maintain regular client interaction
  • Have business plans in place reflecting client need and determine / manage client needs
  • Trend analysis
  • Client service and relations with store personnel and awareness of end consumer requirements
  • Make appointments, where possible, and observe the call cycle closely
  • Manage Client expectations
  • Provide strategic insights to Clients
  • Manage effective flow of information
  • Discuss sales per performance vs targets with supervisors / management
  • Ensure prompt problem solving

ENSURE OPERATIONSL EXCELLENCE

  • Ensure service levels are met
  • Maintain successful campaigns/projects
  • 100% strike rate on collage vs call cycle
  • Manage exception reports, obtain information for discrepancies
  • Ensure point of purchase standards are met
  • Project plan
  • Analyse trends and client development and communicate insights / opportunities to relevant stakeholders
  • Facilitate achievement of POP objectives by ensuring effective process, systems and technology
  • Ensure accurate call cycles are in place
  • Implement corrective action where necessary
  • Revise call cycles if require and monitor call cycle activities
  • Basic knowledge of LRA (Basic Conditions of Employment)
  • Review point of purchase standards
  • Ensure sales team adheres to parameters
  • Obtain operational information from the principal
  • Communicate information to sales team
  • Measure points of purchase implementation

MANAGE FINANCES

Manage expenses in accordance with group parameters

Draft and manage expense budgets

REQUIREMENTS

  • 5 years of general management experience of which at least 2 years in operations at senior management level
  • Relevant tertiary education in business management

ESSENTIAL COMPETENCIES

  • Deciding and initiating action
  • Analysing
  • Creating and Innovating
  • Formulating Strategies and Concepts
  • Planning and Organising
  • Achieving Personal goals and objectives
  • Entrepreneurial and commercial objectives
  • Leading and supervising
  • Adapting and responding to change.

DESIRABLE COMPETENCIES

  • Applying expertise and technology
  • Delivering results and meeting client expectations

OCCUPATIONAL PERSONALITY PROFILE

  • Relationships with people: Influence, Sociability, Empathy
  • Thinking style: Analysis, Creativity and Change, Structure

Application Form

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