National Retail Manager
Head Office, Sales & Marketing
Main Purpose: To strategically manage the National Retail function to achieve organisational objectives and create and sustain a profitable environment
KEY OUTPUTS:
- Manage sales
- Optimise human potential
- Manage finances
- Optimize client relationships
- Ensure operational excellence
MANAGE SALES
- Achievement of sales targets
- Create a sales driven culture
- Identify and manage sales opportunities and weaknesses
- Draft and implement sales action plans
OPTIMISE HUMAN POTENTIAL
- Ensure candidates are recruited according to Asco recruitment policy
- Manage performance and ensure Personal Performance Plan (PPPS) process is understood and is implemented across the National Sales Team.
- Manage employee relations issues according to Asco disciplinary code
- Succession management
- Training and development
- Manage Employment Equity
- Manage retention of talent
- Manage remuneration reports
OPTIMISE CLIENT RELATIONSHIP
- Positive reflection from 360° feedback from client
- Draft and implement contact strategy and maintain regular client interaction
- Have business plans in place reflecting client need and determine / manage client needs
- Trend analysis
- Client service and relations with store personnel and awareness of end consumer requirements
- Make appointments, where possible, and observe the call cycle closely
- Manage Client expectations
- Provide strategic insights to Clients
- Manage effective flow of information
- Discuss sales per performance vs targets with supervisors / management
- Ensure prompt problem solving
ENSURE OPERATIONSL EXCELLENCE
- Ensure service levels are met
- Maintain successful campaigns/projects
- 100% strike rate on collage vs call cycle
- Manage exception reports, obtain information for discrepancies
- Ensure point of purchase standards are met
- Project plan
- Analyse trends and client development and communicate insights / opportunities to relevant stakeholders
- Facilitate achievement of POP objectives by ensuring effective process, systems and technology
- Ensure accurate call cycles are in place
- Implement corrective action where necessary
- Revise call cycles if require and monitor call cycle activities
- Basic knowledge of LRA (Basic Conditions of Employment)
- Review point of purchase standards
- Ensure sales team adheres to parameters
- Obtain operational information from the principal
- Communicate information to sales team
- Measure points of purchase implementation
MANAGE FINANCES
Manage expenses in accordance with group parameters
Draft and manage expense budgets
REQUIREMENTS
- 5 years of general management experience of which at least 2 years in operations at senior management level
- Relevant tertiary education in business management
ESSENTIAL COMPETENCIES
- Deciding and initiating action
- Analysing
- Creating and Innovating
- Formulating Strategies and Concepts
- Planning and Organising
- Achieving Personal goals and objectives
- Entrepreneurial and commercial objectives
- Leading and supervising
- Adapting and responding to change.
DESIRABLE COMPETENCIES
- Applying expertise and technology
- Delivering results and meeting client expectations
OCCUPATIONAL PERSONALITY PROFILE
- Relationships with people: Influence, Sociability, Empathy
- Thinking style: Analysis, Creativity and Change, Structure