Online Order Administrator
Head Office
Main Purpose:
To ensure the process of all online purchases are done accurately and timeously within the store.
Key Performance Areas:
- Log onto Magento daily
- Download all online orders timeously
- Ensure barcode and price match the ordered SKU
- Allocate the online orders to the various Skins boutique stores, if required
- Process the online order correct on the POS system (SYSPRO)
- Attend to special requests for online orders (Gift Wrapping, Gift Bag, Gift Messages)
- Attend to special modifications on online orders (product changes, gift bags, address changes)
- Co ordinate the processing of refunds for online orders with the finance team
- Processing of all online sale exchanges on Magento to ensure right communication to customer
- All orders to be wrapped and packed as per Skins guidelines
- Ensure that samples are sent with each online order as per Skins guidelines based on what has been ordered
- Ensure that all online orders are correctly placed into Courier bags and marked with fragile stickers
- Create Waybill tracking number via The Courier Guy website for all online orders
- Obtain client information from Magento portal to ensure correct information is on the Waybill tracker
- Timeous replies to all online queries
- Ensure handover of items are done timeously with The Courier Guy daily
- Ensure that items handed over to The Courier Guy match the items that have been scanned by the individual who is collecting the items
- Follow up with Skins boutique stores on online orders allocated to their boutique store
Requirements
- Grade 12 Certificate
- Good Communication Skills
- Attention to detail
- Computer Literate
- Self-Management