Retail Experience Supervisor
Head Office
Benefit Cosmetics is the San Francisco-based makeup brand that believes laughter is the best cosmetic. Benefit is the No. 1 Brow Brand Worldwide and is synonymous with fun, instant beauty solutions.
At Benefit, everything we do and every product we make is to put a smile on people’s face. We do this by breaking rules with wit and wisdom, solving problems with courage and creativity and by always trying to make real connections with the people we work with and the customers we touch every day. If you work hard, play hard and love to laugh out loud, you are just what we are looking for!
Benefit Cosmetics is looking for a savvy, friendly, motivated, and energetic Retail Experience Supervisor to join the South African team.
Position Summary
Reporting to the Retail Development Manager (RDM), the Retail Experience Supervisor will be responsible for:
• Driving and delivering sales performance
• Coaching and motivating the field teams daily aiming for excellence of customer service and high-level productivity
• Building a strong commercial relationship with our key field partners
Duties include
• Ensure retail growth performance instore (product and services) and meet set targets
• Monitor KPIs and implement action plans in collaboration with the RDM
• Build and maintain an excellent relationship with our main actors in store
• Lead product and services trainings instore
• Coach and motivate a team of Counter Managers and Beauty Advisors
• Analyze individual and team results for both products and services
• Assist in retail staff yearly personal evaluation to assess their performance
• Identify training needs and address them liaising with the RDM and Field Coach
• Responsible for the instore training and upskilling of team members focusing on product knowledge, brow services, and sales methodology
• Coach instore team members with a mindset of “excellence of customer service”
• Actively participate in store activities leading by example
• Support the Training Calendar according to Marketing Plan
• Ensure compliance with local aesthetic guidelines as well as the Benefit standards
Competencies and qualifications
• Embody Benefits DNA
• Minimum of 4 years in education or sales
• Comfortable and competent at makeup application
• Outstanding interpersonal & communication skills, ability to “think on their feet”, and public speaking skills
• Strong knowledge of industry services market trends in cosmetic & fashion industry
Location
Johannesburg / South Africa